Everything You Need To Know About Custom Ordering
Colors
YOU MAY SELECT A STANDARD COLOR OPTION FROM THE DROPDOWN LIST OR MAKE IT CUSTOM BY ADDING YOUR OWN. OUR FRAMES MAY HAVE ANYWHERE FROM 1-3 DIFFERENT LAYERS AND THEREFORE WE CAN CUSTOMIZE 1 OR ALL OF THE COLOR OPTIONS IN ANY WAY YOU WANT. READ ON TO UNDERSTAND THE “RULES” FOR CUSTOMIZING COLORS, ASSOCIATED COST IMPLICATIONS, AS WELL AS FLEUR’S BEST RECOMMENDATIONS FOR ENSURING YOU GET THE EXACT COLOR YOU ARE LOOKING FOR.
TO ADD CUSTOM COLORS, SIMPLY PROVIDE US WITH AN EXACT PAINT COLOR FROM YOUR FAVORITE PAINT SUPPLIER. PLEASE NOTE, WE ARE NOT ABLE TO ACCEPT FABRIC SWATCHES OR OTHER COLOR INSPIRATION. IN THIS CASE, SIMPLY TAKE YOUR FABRIC SWATCH OR COLOR INSPIRATION TO YOUR PAINT SUPPLIER AND REQUEST A COLOR MATCH. WE STRONGLY RECOMMEND YOU ALSO REQUEST A SAMPLE OF THE MATCHED PAINT COLOR SO THAT YOU CAN TAKE IT HOME AND TEST IT OUT IN ANY WAY NEEDED TO ENSURE IT ACCOMPLISHES EXACTLY WHAT YOU ARE HOPING FOR.
PLEASE ALSO NOTE THAT REGARDLESS OF THE PAINT COLOR PROVIDED TO US, THERE MAY BE A MINUTE VARIANCE IN THE FINAL PRODUCT, AS WE ALSO WORK OFF OF A COLOR MATCH SINCE ALL OF OUR PAINT IS A SPECIAL, LACQUER-BASED PAINT.
FOR ONE CUSTOM COLOR 10% WILL BE ADDED TO YOUR OVERALL ORDER. YOU CAN HAVE UP TO THREE CUSTOM COLORS ON ONE MIRROR FOR AN ADDITIONAL 20%. CUSTOM SIZES WILL ALSO HAVE AN ADDITIONAL 10% ADDED.
Size
TO ORDER A CUSTOM SIZE FRAME, YOU WILL NEED TO PROVIDE US WITH EITHER THE HEIGHT OR THE WIDTH YOU WANT (BUT NOT BOTH), AS THE CORRESPONDING DIMENSION WILL BE APPROPRIATELY PROPORTIONATE. FOR EXAMPLE, IF YOU SELECT THE HEIGHT, THE WIDTH WILL BE CALCULATED BASED ON THE APPROPRIATE RATIO FOR THE SELECTED HEIGHT AND VICE VERSA. THE BELOW TABLE PROVIDES THE CORRESPONDING ASPECT RATIOS FOR EACH PRODUCT. USE THE ASPECT RATIO TO CALCULATE THE DIMENSIONS TO PLAN FOR WITH YOUR CUSTOM ORDERS.
PLEASE DIRECT ALL INQUIRIES ON CUSTOM ORDERS TO SALES@FLEURHOME.COM.
Shipping
PLEASE ALLOW AN ADDITIONAL 2 WEEKS ON ALL CUSTOM ORDERS FOR AN ANTICIPATED TURNAROUND TIME OF 8-12 WEEKS TOTAL.
Installation
TYPE OF HARDWARE IS D RING. OUR MIRRORS ARE DESIGNED TO BE HUNG BY A PROFESSIONAL, USUALLY BY WIRE. ACTUAL HANGING SPECIFICS VARY DEPENDING ON MANY VARIABLES, INCLUDING THE MIRROR WEIGHT AND WALL TYPE. BECAUSE ALL OF OUR PRODUCTS ARE MADE TO ORDER, WE ARE UNABLE TO PROVIDE SPECIFIC WEIGHTS UNTIL THE PRODUCT ARRIVES AT THE SHIPPER FROM THE MANUFACTURING FACILITY.
PLEASE NOTE THAT INCORRECT HANGING CAN RESULT IN DAMAGE TO THE MIRROR OR THE WALL. FLEUR HOME IS NOT RESPONSIBLE FOR DAMAGE DUE TO INCORRECT HANGING OF OUR PIECES.